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Legal

Privacy Policy

GC & A Hogan Pty Ltd (ABN 33 056 000 867) trading as ProFlo WA

Last updated: June 2026

1. Our commitment to your privacy

GC & A Hogan Pty Ltd (ABN 33 056 000 867), trading as ProFlo WA, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at www.proflowa.com.au or contacting us to enquire about or book our services, you consent to the collection and use of your information as described in this policy.

2. What personal information we collect

We may collect the following personal information:

  • Your name, phone number and email address when you submit a quote request or contact form
  • Your property address when provided for the purpose of quoting or scheduling a job
  • Payment information when processed for completed services (we do not store card details)
  • Communications you send us by phone, email or through our website
  • Technical data such as IP address, browser type and pages visited, collected automatically via website analytics

We only collect information that is necessary for the purpose of providing our services or responding to your enquiry.

3. How we collect your information

We collect personal information directly from you when you:

  • Submit a quote request or contact form on our website
  • Call or email us directly
  • Book or receive a service from us
  • Leave a review of our business on Google or other platforms

We may also collect information indirectly through our website analytics tools (such as Google Analytics 4) and through our job management platform (ServiceM8).

4. How we use your information

We use your personal information to:

  • Respond to your service enquiry and provide a quote
  • Schedule and deliver the services you have requested
  • Send you job-related communications including booking confirmations, arrival notifications and job reports
  • Issue invoices and process payments
  • Improve our website and services using aggregated, anonymised analytics data
  • Meet our legal and compliance obligations

We do not use your personal information for unsolicited marketing without your consent.

5. Disclosure of your information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business, including our job management platform (ServiceM8), accounting software (Xero) and email services — bound by confidentiality obligations
  • Payment processors for the purpose of processing your payment
  • Government agencies or regulators where required by law

Where we use third-party platforms, those providers may process your data in accordance with their own privacy policies. We take reasonable steps to ensure they handle your information appropriately.

6. Website analytics & cookies

Our website uses Google Analytics 4 to collect anonymised data about how visitors use the site. This includes pages visited, time on site and general geographic location. This data is aggregated and does not identify you personally.

Cookies may be set by our website or by third-party services embedded in the site. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website is served over HTTPS. Access to customer data in our job management and accounting systems is restricted to authorised staff.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as necessary to provide our services and meet our legal obligations — generally seven years for financial records in accordance with Australian tax law. Quote enquiries that do not proceed to a job are retained for a reasonable period and then deleted.

9. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccurate or incomplete information. To make a request, contact us at:

We will respond to access and correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles.

10. Complaints

If you believe we have breached your privacy, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published at www.proflowa.com.au/privacy-policy.html with the date of last revision noted at the top.

12. Contact us

For any privacy-related questions or requests: